“AI is a menace,” she said.
“And a nuisance.”
This was a fellow product manager who stunned me with the statement
I was about to pounce on that statement
Good thing, I didn’t
She started explaining…
“What is the way most people’s life intersects with AI?”
Whether you are dealing with your bank, phone company, insurance company, food delivery, grocery delivery and more…
You end up having to go through a chatbot
While most of these have nice sounding human names the experience certainly lacks the human touch
First, you are forced to share your email and phone number
Sometimes, even if you are already logged in
Then you have to go through IVR (old phone systems with press 1 for Sales) like questions
And even then most of these bots cannot understand or solve your concern
So what’s the point?
Have companies simply changed the nuisance of IVR from phone to chat?
Surely there is more AI and tech can do for people
Until then, that is all most people will experience
Have you come across a chatbot that works?
If so, please share the info.
Can’t wait to find a bot that works!